| Ordering |
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1. |
What types of
payment do you accept? |
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We accept Visa, Mastercard, American Express or Discover credit
cards only. We do not accept checks, cash, debit cards,
or COD. |
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2. |
How do I know that you have
received my order? |
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A confirmation notice is sent to the
email address you place the order with as soon as the
order is received and again when your order has been
shipped. If you have any questions, please email us
at jvorders@joeverde.com
or phone 800-445-6217. |
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3.
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Does Joe Verde charge sales
tax? |
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Sales tax will be charged for shipments to: AZ, CA, CO, GA, ID, IL, IN, LA, MD, MI, MN, MO, OH, PA, SC, TN, TX, VA, WA and charged to payment option selected. |
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4. |
How do I check the status
of my order? |
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You may log
in to your account and view your order history and
shipping information. If you need a UPS tracking number
for your order you can contact us via email and we will
email you your tracking information. |
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5. |
What is the Joe Verde Group
return policy? |
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All sales are final. There are no
returns or refunds. |
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6. |
May I place an order by phone? |
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For the fastest service, we recommend
that you order online. However, you may place your order
by telephone at 800-445-6217, Monday through Friday
from 8 AM to 5 PM Pacific Time. If you need to reach
us outside of these hours, please leave a phone message
or email us at jvorders@joeverde.com.
Someone will get back to you the next business day. |
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7. |
May I cancel an order? |
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If your order is in process, yes.
However, if your order has been shipped, cancellation
is not possible. |
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| Security
& Privacy |
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1. |
What does the Joe Verde Group
do with my information? |
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The Joe Verde Group highly regards
your privacy and never sells, rents, lends or otherwise
transfers your information to any other company or organization other than to complete your order. We will also use your information to keep you aware of Joe Verde events and products. |
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2. |
Is my payment information
secure? |
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We use industry-standard Secure Socket
Layering (SSL) encryption technologies when transferring
and receiving customer data exchanged with our site
server. Your credit card numbers are stored in an encrypted
format in our database. |
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