Salesperson Survey Only!

Thank you in advance for taking the time to complete this survey so we can compile a statistical picture of salespeople in the car business. Nothing you tell us will ever be used in any way, other than as a number in the analysis to give us that picture unless you give us your specific permission.

We will of course respond to questions or comments from you if you include your email address. And please double check your email address, as we get a lot of errors in them and are unable to respond to many of the questions we get.

This is more in-depth than the previous survey and I’ve tried to make this as easy as possible for you so that it won’t take much time. It will take you less than 10 minutes and most questions just require you to choose an answer from those provided.

Please complete every question so that your responses are fully counted, and please don’t highball the survey or yourself on sales volume, personal income or anything else.

Thanks…
If you take the survey, you must answer every question.
 
A few questions about you…
•  Did you participate in our 1st survey in the 3rd quarter of
2002? Yes     No
•  You Are Male     Female  
•  Your Age
•  Years Of Schooling Completed:
# Total Grade School and High School yrs, # College yrs
(Enter "0" if you have had no college.)
•  How old were you when you started selling cars? years
•  Had you been in commission type selling prior to the car business?
 Yes     No
How long? months
(Example: 2 & 1/2 years = 30 months)
•  What industry were you in prior to selling cars?  
   
•  What was your highest income in a year prior to selling cars?
$ per year
A few questions about you and the car business…
•  How did you hear about selling in the car business?
 
•  Why did you pick selling in the car business?
 
•  Number of different dealerships you’ve worked at in sales, management or finance in the car business:
•  How many months have you been “in sales” at your current
dealership? months
•  Had you worked in your current dealership prior to selling cars?
Yes     No
If “yes”, which position?
 
•  Why did you leave your last dealership?
 
 
  If you selected "Other" above:
 
•  Why did you pick your current dealership as the place to work?
 
  If you selected "Other" above:
 
•  Now that you’re there, what do you like best about your current dealership?
 
 
  If you selected "Other" above:
A few questions about your hours, your productivity
and what you sell.
•  How many hours are you scheduled to work per day? hours per day
 
•  How many hours are you really there each day? hours per day
 
•  How many hours per day do you “actually work*” when you’re in
the dealership? hours per day.
*  Work is defined as doing something that has to do with selling a vehicle right now (presenting, demonstrating, closing a deal, etc.), or at some point in the future (prospecting, follow up, locating vehicles, etc.). Work does not include standing around "waiting" for something to happen.
 
•  How many days per week are you scheduled to work? days per week
 
•  How many days per week do you actually go into the dealership?
 days per week
 
•  Are you required to come in on your day off?       Yes     No
 
•  Are you required to accurately “Track” everything you do in sales? (Ups, Demos, Write-ups, Phone-ups, etc.) Yes     No

Do you actually track everything you do?     Yes     No
 
  About your averages below… *Your current average is your most recent 90 day average. To find your current unit average and your current income average, please enter your unit sales and income for the last, most recent, 3 month period.
 
Current Averages Are Required Fields
And Must Be Accurate... Please Do Not Guess
•  How many months have you been in automobile sales: months
(Example: 5 1/2 years = 66 mo.)
 
•  Your current unit sales average? (Last 3 months)
If you get credit for a full sale even when it’s split with someone else, or if you lose credit if they sell it for you… for this survey, count everything you sell and only count 1/2 unit as 1/2 unit no matter how you count it in the dealership.
 
3 Mo. Ago:     2 Mo. Ago:     1 Mo. Ago:    Current Average: 
 
•  Your current income average? (Last 3 months)
 Use your total earnings per month, including bonuses, spiffs and
any factory incentives.
 
3 Mo. Ago: $     2 Mo. Ago: $     1 Mo. Ago: $     C/Avg Income: $ 
 
•  How many units do you see yourself averaging per month in 2 years?
per month
 
•  How much money do you see yourself averaging per month in 2 years?
$ per month
 
•  Do you sell: (Check all that apply)  
  Automobiles     Boats     RV's     Motorcycles
 
•  Do you sell:  
  Just New     Just Used     Both… New & Used
 
•  What type of new vehicles do you sell? (Select all that apply)
 
Domestic   Import   High Line Import
   
The next set of very important questions are about the training you should have received on how to sell when you first started selling cars and that you should be receiving now…
 
•  INITIAL “SALES” training (not “product” training). This is the training you would have received either before they let you start selling or as you started selling. In this type of training you would be taught things like the Basics, How to Close, How to Handle Objections, How to Stay Off Price, How to Follow Up, How to Prospect, How to Use The Telephone, How to Track Everything You Do, How to Set Goals, etc... and you would be trained in these areas before you actually start selling or at the same time as you begin selling.
 
Select the option that best describes the “INITIAL” sales training you received at your current dealership.
Almost none or no “INITIAL” training
I received some “INITIAL” training before they let me start selling vehicles.
I received some “INITIAL” training and I was allowed to start selling at the same time.
If you received any “INITIAL” training, how much?
  I received hours per day for days.
 
•  Please rate your INITIAL “sales” training at your current dealership?
 
 
•  ON-GOING “SALES” training (not sales “meetings” or “product” training). This is where your company would continually train you on improving your selling skills… hopefully on a daily basis.
 
Select the option that best describes the “ON-GOING” sales training you received at your current dealership.
I receive almost none or no “ON-GOING” training.
I receive some “ON-GOING” training.
If you receive any “ON-GOING” training, how much?
  I receive hours per day for days.
 
•  About the On-Going training you receive at your current dealership…
How many days per week do you attend “sales” training?
(Do not count sales “meetings” or “product” training sessions.)
  0      1      2      3     4     5     6  
 
•  How long is your typical “sales” training session at your current dealership?
 
 
•  Please rate your typical “sales” training session at your current dealership?
 
 
•  Since you started selling cars, what percent of your total training has been on product?
  0%      25%      50%      75%     More than 75%
 
•  Who normally holds the “sales” training classes in your dealership?
(Select all that apply.) 
 
Hold down the Ctrl (PC) or
Command (Mac) key to make
multiple selections.
 
•  How many days of “sales” training outside the dealership have
you attended? (Enter "0" if you have had no outside training.)
 
•  Was the outside “sales” training (not “product” training) sponsored by the Manufacturer, another training organization, or the Joe Verde Group?
(Enter the total number of days of training in each category below.)
  Manufacturer    Other Organization    Joe Verde Group
 
•  Which Joe Verde Group training programs have you attended?
(Select all that apply)
 
Hold down the Ctrl (PC) or Command (Mac) key to make multiple selections.
 
•  Which Joe Verde Group video sets have you gone through?
(Select all that apply)
 
Hold down the Ctrl (PC) or Command (Mac) key to make multiple selections.
 
•  Which Joe Verde Group products do you use for tracking, goal setting, follow-up, prospecting, daily planning? (Select all that apply)
 
Hold down the Ctrl (PC) or
Command (Mac) key to make
multiple selections.
 
•  Any comments you’d like to make about Joe Verde Group training or products…
 
 
•  How much time away from the dealership do you personally spend working on improving your selling skills?
hours per week. (Enter "0" if you spend no time improving your skills.)
 
•  How many more sales do you think you could make per month if you really applied yourself in sales and received more “sales” training on “how to”?
At least more per month.
 
•  Of the following subjects, which do you feel you could improve the
most in?
 
 
 
•  What is the most common objection you get from people you don’t sell?
 

If other...
 
•  How often does your manager sit down with you for at least 15 minutes (uninterrupted) to go over your goals, your tracking, your skills and your progress for the month?
times per month (Enter "0" if your manager never sits down with you.)
 
•  How are your personal sales goals established each month in the dealership?
  I decide on my goal and give it to the manager.
  My manager works with me to set my goal.
  My manager tells me what my goal is.
  They don’t do that here – we don’t really have individual goals each month.
 
•  Are you required to have someone else talk to a customer before they leave your lot if you don’t make the sale?       Yes     No

Do you actually do it with every customer you don’t sell?     Yes     No
 
•  Are you required to get their names and numbers and then follow-up every prospect you talk to who doesn’t purchase?     Yes     No

Do you actually get their names and numbers at least 75% of
the time?     Yes     No
 
•  Are you required to follow-up with every customer regularly that you
do sell?     Yes     No

Do you actually follow-up each customer initially and long
term?     Yes     No
 
•  What do you like best about your management staff?
 
 
•  What do you wish your management staff were better at?
 
 
•  How did you hear about our survey?
 
 
•  Any additional comments you’d like to make or questions you have…
 
 
•  Please contact me about your training programs.